Support

Zefro signs you in with Continue with Apple, Continue with Google, or your email and password, on iPhone and Android alike. Use the same method you created the account with.

1. Forgot your password? On the sign-in screen tap Forgot password?, enter your email, and we send a reset link if it matches an account.
2. New account? We email a 6-digit code to confirm your address. Type it into the app; tap Resend email if it has not arrived, and check your spam folder.

Zefro never charges you directly: the App Store or Google Play does, so you cancel there. In the app, Settings then Manage or cancel subscription opens the right page for you.

iPhone

1. Open the Settings app and tap your name at the top.
2. Tap Subscriptions, then Zefro+.
3. Tap Cancel Subscription and confirm.

Android

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions, then Subscriptions.
3. Tap Zefro+, then Cancel subscription.

You keep Zefro+ until the end of the period you paid for. Deleting your account does not cancel a subscription, so cancel first. Purchases are final and are not refunded. Switched phones? Tap Restore purchases in Settings.

In the app: the Today tab, the account icon at the top right, then Delete account. Without the app, email us from your account's address. The delete-account page has every step.

In the app, open Settings, find Export your data and tap Export my data. You get everything you have logged as one file, and it is always free. If a very large export is cut short, the app says which parts; use the form below and we will send the rest.

Open the Coach tab to message a coach or a client you work with. To stop messages or report a person, open your conversation and choose Block or report. A person at Zefro reads every report.

Open the app, go to Settings and tap Restore purchases. It re-checks your App Store or Google Play account and switches Zefro+ back on. Use the same Apple ID or Google account you paid with.

You can still log food without a connection: new entries are saved and sync when you reconnect, and recent and custom foods stay searchable. Barcode lookup, AI features, prices and subscribing need a connection.

Today shows your steps, read from Apple Health on iPhone or Health Connect on Android. Zefro only reads them after you allow it.

Open the Coach tab, then Your coaches, choose the coach and tap End coaching. You can have one coach at a time, so end the current one before accepting another invite.

Yes. The whole Zefro app runs in your browser at app.zefro.app, for everyone, in the tablet layout with mouse and keyboard. Apple Health and Health Connect sync, live GPS tracking, widgets and barcode scanning are only in the phone app. Zefro+ and coach plans are bought in the phone app and work on the web too.

Tell us below what you were doing, what you expected and what happened instead, plus your phone model and the app version if you can.